Document Type : Original Research Articles
Coronavirus (Covid-19) pandemic is a highly contagious and pathogenic viral infection caused by the severe acute respiratory syndrome. This pandemic has negatively affected all sectors of the world, especially the tourism sector. Therefore, this research aimed to study the procedures used in 5-star hotels to deal with this crisis and to analyze the gap between actual and targeted practices. A questionnaire was used as an instrument for collecting primary data that consisted of four dimensions; adjust hotel operations; food and beverage offers provided at the hotel; cleaning and disinfection practices; and social distancing practices. The sample of the research was selected using a convenience sampling technique from 5-star managers (49) and customers (155) at Hurghada and Sharm El-Sheikh cities to select a sample of the research. The results revealed that there were statistically significant differences between the opinions of managers and customers in terms of all procedures applied at 5-star hotels during the coronavirus (COVID-19) pandemic. Moreover, there are significant differences between that procedures and the standard level. The research suggested that it is necessary to review the procedures followed by 5-star hotels during COVID-19 pandemic such as adjusting hotel operations, food and beverages offers, cleaning and disinfection practices and social distancing practices.