Evaluation of Housekeeping Quality Service in Egyptian Hospitals: Public vs Private

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Housekeeping services in a hospital is entrusted with maintaining a hygienic and clean hospital environment conducive to patient care. Housekeeping services have a direct effect on the health, comfort and morale of the patient, staff and visitors, hence is also an important public relations variable. The study was conducted on a sample of sixteen hospitals in Egypt. The chosen of hospitals was due to Public Vs private hospitals accordance to variety of the locations in Cairo, Luxor and Aswan, 500 questionnaires collected from the patients and their families through the period of May to August 2018. 421 of them were valid with rate 84.2% in the investigated hospitals. The aim of the questionnaire is to assess the level of housekeeping services and personal hygiene habits as well as their effects on patients’ satisfaction. Most of the governmental hospitals being surveyed highlighted that room cleaning producers employees do and room cleaning bathroom producers employees do are still below the desired standard. Besides, housekeeping managerial skills in governmental hospitals are poor. On the other side, results obtained from the private hospitals highlighted that the applicable housekeeping procedures are more positive than proactive. Specific recommendations were suggested concerning the issue being researched.
 

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International Journal of Heritage, Tourism and Hospitality
Volume 12, Issue 2
September 2018
Pages 241-264

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