Influence of Quality Management Principles on Employees' Performance in First Class Hotels: A research in Alexandria City

Mansour, Hassan; Aziz, Wael; Said, EL Hussein

doi:10.21608/ijhth.2019.32004

Influence of Quality Management Principles on Employees' Performance in First Class Hotels: A research in Alexandria City

Document Type : Original Article

Authors

10.21608/ijhth.2019.32004

Abstract

This article discusses the principles of quality management and benefits of employee's performance and implementation this in Alexandria city. International standard is based on the quality management principles described in ISO 9000.The descriptions include a statement of each principle, in particular to" customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and, relationship management". This paper aims to examine the implementation of quality management principles on employee's performance in first class hotels in Alexandria and specifically in food & beverage department, the population of study is including 18 first class hotels in Alexandria, to achieve this objective, the researcher surveyed 300 forms to employees who are working in food & beverage department in the investigated hotels. Therefore it seems advisable for population study to be involved in formal ISO9001-2015 projects in order to improve their overall employee's performance. Data were analyzed using Statistical Package for Social Science (SPSS 23). The results indicated that 46.6 percent of the respondent in hotels are actively involved the quality management principles ISO 9001-2015. A notable proportion of employees in hotels have more than seven years' experience in study population hotels. there are some of challenges and obstacles in these hotels, The most important of these challenges is that these hotels do not have the desire to apply these modern concepts and revert to the routine in the work and the lack of desire to be impulsive and may be due to many of the other challenges that lead to poor performance. Therefore, it seems advisable for hotels to be involved in formal to applying the principles of quality management in order to improve their overall performance.

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