Impact of Leadership Style on Employee Job Satisfaction in the Hospitality Industry

Document Type : Original Article



The purpose of this study was to examine the impact of leadership style on employee job satisfaction in the hospitality industry.The data were collected using a self-administered questionnaire adapted from Gadot (2007), Manning, and Curtis (2009). The questionnaire was distributed to 300 non-managerial employees working in the food and beverage divisions of five-star hotels.  The results of this study reveal that self-development and promotion, pay and reward systems, empowerment and recognition, and appraisal systems are important factors for employee job satisfaction. Furthermore, the study finds a significant positive relationship between the transactional, transformational, and laissez-faire leadership styles and employee job satisfaction. However, the autocratic leadership style has a negative effect on job satisfaction.
The current study demonstrates a significant relationship between employee job satisfaction and leadership style; thus, implementing an appropriate leadership strategy can enhance employee job satisfaction and prevent employee turnover in the hospitality industry. The findings can be used as a tool in human resource management to focus on leaders’ behaviours with their employees and the level of employees’ satisfaction.


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