Eco-lodges are an increasingly popular accommodation form. This research aims to investigate the service quality perception of the Eco-tourists in Eco-lodge context by developing an adapted version of the SERVQUAL& SERPERF in general, traditional hotel and ecotourism scale named ECO-SERVQUAL. A self-administrated questionnaire was used to collect data from 202 Eco-guests in Eco-lodge on Fayoum and Dakhla Oasis. A random sample-sampling plan was used to collect samples. Regression Model and F tests were calculated to analyze data. The highest being assurance and the lowest Eco- activities and sustainable practices. Eco-lodge administrators should focus their efforts on specific areas of quality that had a greater influence in explaining the customer’s intent to behave and their satisfaction. Results indicate that ECO- SERVQUAL dimensions had a positive and significant impact on Eco-guest service quality perception and satisfaction.
Ghaith, A., Abdel-Wahab, M., Abdel-alim Abdel-ate, M., & Qoura, O. (2019). Service Quality and Guest Satisfaction in Egyptian Eco-lodge. International Journal of Heritage, Tourism and Hospitality, 13(2), 34-51. doi: 10.21608/ijhth.2019.92750
MLA
Ahmed Ghaith; Mohammed Abdel-Wahab; Magdi Abdel-alim Abdel-ate; Omar Qoura. "Service Quality and Guest Satisfaction in Egyptian Eco-lodge". International Journal of Heritage, Tourism and Hospitality, 13, 2, 2019, 34-51. doi: 10.21608/ijhth.2019.92750
HARVARD
Ghaith, A., Abdel-Wahab, M., Abdel-alim Abdel-ate, M., Qoura, O. (2019). 'Service Quality and Guest Satisfaction in Egyptian Eco-lodge', International Journal of Heritage, Tourism and Hospitality, 13(2), pp. 34-51. doi: 10.21608/ijhth.2019.92750
VANCOUVER
Ghaith, A., Abdel-Wahab, M., Abdel-alim Abdel-ate, M., Qoura, O. Service Quality and Guest Satisfaction in Egyptian Eco-lodge. International Journal of Heritage, Tourism and Hospitality, 2019; 13(2): 34-51. doi: 10.21608/ijhth.2019.92750
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