An examination of the relationships among Organizational Cynicism, Organizational Commitment, and Psychological Contract in the Hotel Industry

Hafez Mahmoud Gharib, Rania; Ahmed Khairy, Hazem

doi:10.21608/ijhth.2019.92755

An examination of the relationships among Organizational Cynicism, Organizational Commitment, and Psychological Contract in the Hotel Industry

Document Type : Original Article

Authors

10.21608/ijhth.2019.92755

Abstract

This study aimed to examine the relationship between organizational cynicism, organizational commitment, and psychological contract as perceived by employees in the hotel industry. Data were collected from 20 hotels located in the Greater Cairo region in Egypt. A total of 342 valid surveys were collected and analyzed. PLS-SEM was applied using Smart PLS 3 software. The findings revealed a significant positive correlation between psychological contract and employees’ organizational commitment. In addition, the study revealed a significant negative correlation between the fulfillment of psychological contract and employees’ organizational cynicism. The study may deepen the understanding of the psychological contract concept in the hotel industry context. This study also could help hotel managers in establishing a psychological link between hotel properties and their employees which may influence whether employees will remain or leave the organization.

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