Evaluating the Service Quality of Egypt National Railways from Tourists Perspective

Document Type : Original Research Articles



Transportation has been an integral part of the tourism industry as it   links tourists with various touristic attractions. Tourism expands more when there are better transportation systems. The purpose of this study is to evaluate the quality of the service provided by Egypt national railways to domestic tourists in railways going from Cairo to Luxor, and present recommendations accompanied by suggested implications to achieve more improvement in the area of service quality. A questionnaire was distributed to a sample of 423 domestic tourists who have traveled on trains from Cairo to Luxor. The Quantitative method and deductive approach were employed in this research to find out the answers for the research questions and achieve its objectives. Findings indicated that most of the services provided in station facilities, train facilities and over night train accommodation were not satisfactory and were inconvenient. The study recommended that in order to enhance the quality of service they should include improvements in reservation, station improvements, reliability and punctuality, customer service, cleanliness, catering and communication facility.


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