Using the Delphi Technique to Explore the Challenges of Virtual Reality Training in Hospitality Establishments

Abdelbasir, Mahmoud Mohamed Shaaban; Mayouf, Magdi Abdel-alim Abdel-ate; Morsy, Mohamed Abd El-Wahab

doi:10.21608/ijhth.2025.357482.1061

Using the Delphi Technique to Explore the Challenges of Virtual Reality Training in Hospitality Establishments

Document Type : Original Article

Authors

¹ Assistant Lecturer, Department of Hotel Studies, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt.

² Professor, Department of Hotel Studies, Faculty of Tourism and Hotels, Fayoum University. Fayoum, Egypt.

³ Professor, Department of Hotel Studies, Faculty of Tourism and Hotels, Fayoum University. Fayoum, Egypt

10.21608/ijhth.2025.357482.1061

Abstract

Virtual reality (VR) training in hospitality establishments introduces an innovative staff training and skill enhancement method. This advanced immersive technology provides realistic, interactive simulations, offering a training experience that surpasses traditional methods. This paper explores the challenges of training using virtual reality technology in hospitality establishments. To complete this research primary data were collected through an exploratory study. The exploratory study was conducted using the Delphi technique which includes three rounds with (19) academic and hospitality industry experts. The results showed that most hospitality establishments in Egypt do not use VR technology in training. The results also indicated that one of the challenges faced in training using VR technology in hospitality establishments is that VR technology requires the establishment to have digital infrastructure capabilities. The research recommends that Hospitality establishments in Egypt must allocate funds to develop their digital infrastructure, which cannot support the adoption of modern training technologies, and realize that doing so is not a waste of money because these technologies have become necessary.

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